Quality Guarantee
2 - 3 Week Processing
(Including Shipping Time)
Accepted Formats
Memories Upgraded to Enhanced Content
- Intelligent Snapshots: Automatically extracted still images of key moments from your video using our proprietary algorithm.
- Highlight Reel: A professionally curated video showcasing the best moments from your full-length movie.
What’s So Good About It?
Fastest Turnaround Time
3 weeks to receive your digitized memories, including shipping time. (Psst, in case you don't know, the industry average turnaround time is 10-12 weeks.)
We Repair Your Media
If your videotapes are damaged, let us know when placing an order. We are able to repair broken cases, basic ribbon damage and clean slight mold off a videotape.
Auto-Transfer to Google Photos
Trusted by Google, we have the auto-integration with Google Photos for all customers so that your memories will be saved automatically to your library.
Results Guaranteed
Capture is trusted by major retailers and millions of families. If you are unhappy with the result, we'll re-process your memories at no cost.
Your Memories Are In Safe Hands
Tagged & Tracked
Not only do we use carefully-designed packaging and barcode each piece of your media, we track your order in transit, during the transfer process, and on its way back to you.
24-Hour Monitoring
From the minute your media arrives to the time we ship it back to you, we track every single step of your order.
Order Status
You will receive regular email notifications and can check order status throughout the process.
Digitally Backed Up
Every video and image that we transfer is securely backed up for 90 days after your order is completed.
Frequently Asked Questions
What can you digitize?
- Video: VHS, S-VHS, Betamax, VHS-C, S-VHS-C, Video8, Hi-8, Digital8, DV, DVCAM, MiniDV, DVC
- Film: 8 mm, Super 8 mm, 16 mm
- Photo Albums: Sizes up to 14″ x 14″. Magnetic/self-adhesive and pocket albums.
- Photos: 2" x 2" up to 8" x12"
- Various slides: 35 mm, Super 35 mm, 110, 126, 127, 127 Superslide, 120/220 Medium Format)
- Various negatives: 35 mm, APS Film, 110 Film, 110/220 Film, 126 Instamatic film, large negatives.
- Digital media: Secure Digital (SD), Smart Media (SM), MultiMediaCard (MMC), Compact Flash (CF), xD-Picture Card, USB Drive, CD/DVD
Does the length of my tape matter?
Tape durations vary, and we understand you may not know how much footage is on your tape. We charge a flat rate per tape, so you can be sure your entire tape will be processed, no matter the length.
Can you process my videotape if it is damaged?
If your videotape case is damaged, it must be repaired in order to process the tape. We will automatically repair your case as part of our process; there is no charge for this service. If your videotape ribbon is damaged, it will also require repair before processing. If repair involves removing any portion of your footage, we will contact you for approval prior to repair.
What is included with the transfer price?
The transfer price for your custom order includes a Digital Copy and MemoryCloud access, where you can view, download, order copies, and save your memories to Google Photos. Enhanced Content is included with your digital download which gives you a highlight reel and intelligent snapshots of your video - both designed to help you easily enjoy and share your memories.
For video transfers, the price also includes videotape repairs (case replacement and ribbon splicing), mold cleaning, and PAL format conversion.
Will my original items be returned?
Your original media and containers will be returned with your completed order.
How long will it take to get my digitized memories?
You will receive your completed order in about 3 weeks (includes processing and return shipping) from the time we receive your media; it will include your originals and any Digital Download, USB, or DVD you ordered.
How do you guarantee results?
When you digitize your memories with Capture, we want to make sure you are happy with the results. If you are not 100% satisfied, you can return it to us for reprocessing.